My identity verification was rejected - what do I do?

My identity verification was rejected - what do I do?

We're sorry to hear your verification wasn't successful! Don't worry β€” if your verification was rejected, you are able to resubmit and try again.

Why might my verification have been rejected?

There are a few common reasons a submission may not be approved:

  1. The document submitted was expired
  2. The image was blurry, cropped, or difficult to read
  3. The document was submitted in black and white rather than color
  4. The name or details did not match your AMERICAN LUCK account
  5. The document type submitted is not accepted (see accepted documents below)
  6. The document appeared to have been altered or edited

πŸ“„ βœ… Accepted ID documents

  1. Passport
  2. Driver's license
  3. State ID

What to do next

  1. Prepare a new document that meets all the requirements
  2. Resubmit through your AMERICAN LUCK account

πŸ“„ πŸ’‘ Tips for a successful resubmission

We suggest going through the ID and facial scan verification process using your mobile phone camera for the best results
Make sure your document is valid and not expired
Take the photo in good lighting so all text is clearly visible
Ensure the full document is in frame β€” no edges cut off
Confirm your details match your account exactly

If your resubmission is unsuccessful or you're unsure why your verification was rejected, please reach out to our Customer Support team and we'll be happy to help.

Our policies and terms may vary depending on your location. If you are located in a state where sweepstakes are prohibited, this may not apply to you.

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